Customer Service

We know how to inspire

Availability and reliability are the pillars on which we build our technical service. Our experienced service technicians offer prompt and professional help with a maximum of preciseness. They are available within a very short period and pride themselves on quick response time.

We have optimized our procedures to optimize your benefit. On demand, we solve your problem by telephone, within 3-5 days we ship spare parts around the world and 80% of all repair calls can be dealt with on first contact.

ERNA technical services stand also for preventive actions such as maintenance, validation, and training, which help to prolong the product life and to enhance the operating efficiency of your ERNA sterilizers.


ERNA sterilizers are installed in diverse facilities all over the world. Wherever you are, we are close to you.