Customer Service

We know how to inspire

Availability, reliability and perfect qualification are the pillars on which we build our service to satisfy our customers. The high level of training of our service technicians and regular advanced training ensure that our service crew executes their jobs with a maximum of preciseness. They are available within a very short period of response time.

We have optimized our procedures to optimize your benefit. On demand, we guarantee: we solve your problem by telephone, within 2-4 days we ship spare parts around the world and 90% of all repair calls can be dealt with on first contact.

Service of ERNA means not only fast help in case of emergency but also maintenance, repair, validation, training and information about upgrade packages, which help to prolong the service life and to enhance the operating efficiency of your machines and to make your investment safe.

Our customers appreciate that they always deal with the same and familiar contact person, providing for prompt and professional help.

ERNA products are installed in health care facilities all over the world. Wherever you are, we are close to you.